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Contact details

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Credit Card contact details

If you need to contact us then you can do so at:

Asda Card Services
PO Box 700
Leeds
LS99 2BD

For customer services: 0871 522 5888

Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras. Lines are open 8am to 9pm, 7 days a week.

About Santander

Credit is provided by Santander Consumer Credit Services Ltd, Registered Office: 2 Triton Square, Regent's Place, London NW1 3AN.
Company Registered in England and Wales No: 3927500
We are licenced by the Office of Fair Trading (Consumer Credit Licence Number: 498087) and registered with the Financial Services Authority (reference number 403582). Further details are available at www.oft.gov.uk and www.fsa.gov.uk
We are registered with the office of the Information Commissioner – Data Protection Register Entry Number Z5750586
Vat registration number – GB545 723 044
Santander Consumer Credit Services Ltd is a member of the Finance and Leasing Association. They run a conciliation and arbitration scheme to help members and their customers resolve difficulties in respect of store cards. The address is: Imperial House, 15-19 Kingsway, London WC2B 6UN.

Complaints

Our aim is to offer outstanding service at all times, so should you have a complaint, we want to help you to resolve it. Please contact our Customer Service helpline by calling 0871 522 5888. Calls may be recorded and monitored for quality and security purposes. Calls costs 10p per minute plus network extras. Lines open 8am to 9pm, 7 days a week. Please give your full details including your name, address and account number. If subsequently, you feel that the matter has not been resolved satisfactorily, you may refer it to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR.