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Credit card application process

How do I apply?

All you need to do is follow the on screen application through the 3 step process, filling in your personal details to get a response as quickly as 30 seconds later.

For customer services phone 0871 522 5888

Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes. Lines are open 8am to 9pm, 7 days a week.

When do I get a response?

You will get a response within 30 seconds or if we need a little more time to process your application you will receive a confirmation email giving you the decision.

Will my credit card application be credit scored?

Yes - Credit scoring is a system used by most financial organisations to decide if they can give a person credit.

It works by using the information you include on your application form plus information held about you by a credit reference agency (in our case, a company called Experian). Each piece of information is given a 'score'. The scores are then added together and the total score is used to help decide whether to accept an application. A record of this search will be recorded on your credit file.

Once I have been accepted when will my ASDA Credit Card arrive?

Within 10 working days.

When will I receive my PIN number?

Within 10 working days, your PIN tends to arrive before your card, but always in a separate mailing and on a separate day.

What do I do if my ASDA Credit Card does not arrive?

Please be patient, we try to work within 10 working days as a timescale, however, if you have any concerns please call our Customer Service Team on 0871 522 5888 (Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes). Lines are open from 8am to 9pm, 7 days a week.

Is there anything I need to do when I receive my ASDA Credit Card?

For your own security please ring 0800 915 2224 to activate your card. (This telephone number will also be on a sticker on the front of your card as a reminder). Calling this number acknowledges receipt of your card and allows you to start taking advantage of the Asda Credit Card benefits.

Can I have an additional cardholder on my ASDA Credit Card account?

Yes - Just call our Customer Service Team on 0871 522 5888 (Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes) who will be happy to order one for you.

Please note: Additional cardholders must be aged 18 and over. They will share your account and credit limit. You’ll be responsible for all use of the Card by the additional cardholder and you’ll have one record of all transactions made on the Card.

If my application is declined can I find out why?

Yes we will send you a letter, plus you can get a copy of your credit information by writing to Consumer Help Service, Experian, PO Box 8000, Nottingham, NG80 7WF or visit www.experian.co.uk

I clicked the apply button and nothing happened?

Your browser may be set up to prevent "pop-ups" (new windows launching from the existing window). Simply change your browser settings to temporarily allow "pop-ups" from this site and you should see the new window and be able to continue with your application.

Can I hold both the ASDA Reward Credit Card™ and the ASDA Everyday Credit Card™ at the same time?

If you already have an Asda Everyday Credit Card™ please do not apply for the Asda Reward Credit Card™. We will not be able to accept your application because customers can only have one Asda Credit Card offer. If you are an existing customer and would like more information please call 0871 522 5888 (Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes).

Can I hold the ASDA Reward Credit Card™ and the ASDA Storecard at the same time?

If you are an Asda Storecard customer you can apply for an Asda Reward Credit Card™.

Please note your application will be credit scored using the information you provide in your application. If you are accepted for an Asda Reward Credit Card™ and no longer require your Asda Storecard, please call 0871 522 5888 (Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes) to close your Asda Storecard. If your application is declined you can still continue to use your Asda Storecard.

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