Home Insurance FAQs

What's the difference between my buildings and my contents?

To put it really simply, if you were to turn your home upside down, everything that fell out would be your contents, and those that remain your buildings. For further information relating to the items covered under ASDA Financial Services Home Insurance building/contents cover please refer to our policy wording.

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How much should I insure my home for?

Contents - You need to think about everything you have within your home and how much it would cost to replace each item new today. You may be surprised at just how much your contents are worth. Buildings - You need to work out the cost of rebuilding your home. When doing this, you have to consider such things as demolition costs, architect's fees and surveyor's fees as well as the actual rebuilding. N.B If there is a mortgage on the property, you should always confirm with your mortgage lender that the property is insured for the correct amount.

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What does New for Old mean?

New for old means, that ASDA Financial Services will replace the item you're claiming for with a brand new one of the same make & specification. This applies to all contents claims apart from when you are claiming for clothing or household linen where we make a deduction for wear and tear.

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What is a valuable?

ASDA Financial Services considers valuables to be -
Jewellery (including costume jewellery), articles of or containing gold, silver or other precious metals, cameras (which include video cameras and camcorders), binoculars, watches, furs, paintings and other works of art, collections of stamps, coins and medals.

Valuables are included in ASDA Financial Services standard cover up to a value that is one third of the sum insured. The single article limit for valuables is £2,500; any single item over this value needs to be specified.

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Do you cover accidental damage?

ASDA Financial Services Home Insurance will automatically provide a basic level of accidental cover for both your buildings and contents insurance. You can, however, choose to increase this to a wider level of cover. Buildings Insurance - Already covers accidental damage to underground pipes and cables, fixed glass, and sanitary fixtures and fittings i.e. baths, shower trays, sinks etc. This can be increased by taking out our extra accidental damage option which will cover you for accidental damage to the rest of your buildings - for example, putting your foot through the ceiling or hitting a nail into a water pipe.

Contents Insurance - Already covers you for accidental damage to your radios, television sets (including digital set top boxes and satellite receivers) and computers, recording and audio equipment, mirrors and fixed glass. You can increase this cover by taking out ASDA Financial Services Home Insurance extra accidental damage cover - this covers all contents and soft furnishings against accidental damage - for example, if you spill a glass of red wine across your carpet you will be covered.

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Why do I need legal cover on home insurance?

Legal cover is not compulsory on home insurance, but ASDA Financial Services Home Insurance do recommend that you have it. ASDA Financial Services Home Insurance can give you £50,000 worth of legal assistance for personal injury cover and consumer disputes. So for example, if you walked past a building site and were hit by a brick, we could pursue a claim on your behalf against the building company for personal injury.

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Do I pay an excess if I make a claim?

Yes, please refer to your Policy Schedule.

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Are my credit cards covered?

Yes, if you take out ASDA Financial Services Home Insurance's personal belongings cover we'll cover you for up to £1,000 of fraudulent use against your credit cards. We'll also cover you for up to £500 worth of personal money away from home under our personal belongings cover.

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If I need to, can I make a claim at 2 o'clock in the morning?

Yes, ASDA Financial Services Home Insurance offer help and advice 24 hours a day, 365 days of the year. If you need to make a claim under your home insurance with ASDA Financial Services Home Insurance, please ring 0845 602 0229†.

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What is business use?

ASDA Financial Services class business use as a property being used for some type of business purpose i.e. childminding from home. If you're unsure of the use of your property, please contact ASDA Financial Services on 0845 301 2172† for further advice.

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Is it safe to use my credit/debit card on your site?

We know how important it is to protect your personal information from possible security risks so all of the information you put into our quote form is protected by encryption. Click on the 'Privacy' and 'Security' links on the left hand side of the screen to find out more.

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Can I get instant cover with ASDA Financial Services?

Yes you can when you accept your online quote and pay by direct debit or credit card.

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Can I pay monthly with ASDA Financial Services?

Yes you can if you are aged 18 or over. ASDA Financial Services Home Insurance usual terms and conditions apply. Please note that there is an APR of 28.6% for choosing this option.

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What do I do if I want to cancel the policy after I have paid?

Once ASDA Financial Services have received your payment, we’ll send out your policy in the post within three to five working days. You have the right to cancel the policy within 14 days of receiving your policy document. If the insurance cover had not commenced you’ll be entitled to a full refund of the premium paid. If the insurance cover has already commenced, a pro-rata refund will be made to you, less an administration charge of £20, provided there has not been a total loss claim.

After the expiry of the statutory cooling off period, your policy will continue as contract for twelve months. If your insurance is cancelled for any reason after the first 14 days, a pro-rata refund will be made to you, less an administration charge of £50. There will be no return of premium if a claim has been made during the current year of insurance. If you pay by instalments, please refer to your credit agreement.

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Do you make any charge for requesting duplicate documents?

Yes, £20 for each duplicate document which you request, such as a policy schedule.

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Do you charge for making amendments to my policy?

Yes, up to £25 (subject to insurance premium tax where applicable) for any mid-term change made to the policy. This charge is in addition to any change in premium which may occur as a result of a change which is made on the policy. If no change of premium no charge is made.

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† Lines open 8am to 10pm Monday-Friday, 8am to 6pm Saturday, 10am to 4pm Sunday. Calls charged at local rate and may be recorded and/or monitored.

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