Need some help with ASDA Travel Insurance?
If you've taken out Asda Travel Insurance and need to make a claim, or are looking for an answer to a question, this information should hopefully point you in the right direction. So there's no need to worry, help is at hand!
Existing customer queries
Bought your travel insurance before the 30th November 2009? If you have a query, then please call:
0845 300 5773Calls will be charged at 4p per minute from a BT landline. Other providers may vary. Mobiles will be considerably more. Lines are open 8am to 10pm Mon-Fri, 8am to 6pm Sat, 10am to 4pm Sun.
Need to upgrade or change your policy?
If you need to upgrade or change your policy at all, call 0800 519 9936. Lines are open 9am-8pm Mon-Fri, 9am-5pm Sat.
How to make a claim
If you need to make a claim, please get in touch as soon as possible with your policy schedule to hand. This really helps with important things like authorising payment for hospital treatment. To help speed things up, you can also download a claim form here.
24/7 assistance when abroad:
+44 (0) 207 173 7814Claims in the UK:
0800 519 9940Lines are open 9am-5pm Mon-Fri
Address:
ACE European Group Ltd.
PO Box 1086
Belfast
BT1 9ES
Claims email address:
asda.travelclaims@acegroup.com
Customer Services
Customer Service:
0800 519 9936Lines are open 9am-8pm Mon-Fri, 9am-5pm Sat
Customer Service email address:
asda.travelinsurance@acegroup.com
Medical conditions
For existing medical conditions:
0800 519 9939Lines are open 9am-8pm Mon-Fri, 9am-5pm Sat
