Yes. Whenever Asda Travel Insurance ask you for personal information, it is within a secure environment and all details sent between your PC and the Asda Travel Insurance website are encrypted.

Asda Travel Insurance is underwritten by ACE European Group Ltd. The ACE Group of Companies is one of the world’s largest providers of insurance and reinsurance. Since its inception in 1985, ACE has expanded rapidly and now operates in 50 countries around the world.

As soon as your credit or debit card details have gone through okay, confirmation of your cover is provided on screen, and to the email address you have given. You can also choose to get a text with cover details to your mobile. Provided you have your policy number, emergency number and claims number, you have all the basic information you need.

Yes you can. A policy reference number is all that is needed for proof of insurance when travelling. It is however, recommended that you take your documents with you for information and also for when you are asked for brief details of your policy cover. Or, if you don't yet have documents, remember to take a note of important telephone numbers you might need.

If you are buying a Single Trip policy, your cover begins instantly. If you are buying an Annual Multi-Trip policy, you can choose when your cover begins (up to 45 days in the future). If you have already booked a holiday, and have no other travel insurance arrangements in force, you should ensure your policy starts immediately, so you are covered for cancellation.

Yes you can. If you need to update information about yourself, such as a change of name, address or telephone number Asda Travel Insurance will re-issue an updated policy schedule. If you need to add Winter Sports cover or want to increase the number of people insured, Asda Travel Insurance will just need to issue a new policy and schedule. Just call on 0800 519 9935 to make these changes.

Asda Travel Insurance will remind you about 3 weeks before your policy expires, and offer you the opportunity to buy another policy by telephone or internet.

If you have an Annual Multi-Trip policy make sure you have your policy details, including policy number and policy wording, with you when booking your trip. Insurance details may be provided to the agent at a later date. Your travel agent is trying to make sure that you are not travelling uninsured, and that you have adequate cover. Asda Travel Insurance meets the benefit levels recommended by the Foreign & Commonwealth Office.

The Annual Multi-Trip policy covers you for individual trips of up to 30 consecutive days. You can take as many individual trips as you like providing you don't spend more than 90 days abroad in any insurance period. If you select the Winter Sports cover option, you will be covered for up to 21 days in total out of the 90 days in any insurance period whilst you participate in winter sports either abroad or in the United Kingdom.

Each of you is covered separately up to the limits shown in the policy schedule. The policy limits apply in the same way as they would if you had each taken separate policies.

Yes, provided you have bought an Annual Multi-Trip policy and you spend at least two nights in accommodation you booked before your departure. So a weekend break involving two nights in a hotel would be covered, but a day out and overnight stop wouldn't. If you have bought a Single Trip policy you will not be covered for holidays in the United Kingdom. Whichever policy you buy, some benefits are not payable for holidays in the UK. Please see the Policy Summary document and Policy Document for full details.

The most important exclusions are highlighted in the FAQ's, Policy Summary, and in the statements that you are asked to confirm before you buy the cover. It is not possible to list everything you will not be covered for, and therefore suggest you read the full policy wording. Under each section of cover you will find a list of exclusions of ‘what is not covered’ as well as the general exclusions. These sections must not be read in isolation, but within the context of the full policy wording. If you have any doubts about what is not covered, please contact Asda Travel Insurance.

If your flight is delayed on your return journey and you do not get back into the country until after your policy has expired, your cover will continue (up to 14 days) until your airline can get you home.

No. Dependants must be accompanied by the parent or legal guardian who is the Policyholder. The spouse/partner can travel independently and be covered.

If you have a Medical Emergency that requires hospital in patient treatment, specialist treatment, medical tests, scans or repatriating to the United Kingdom you must contact ACE Assistance on +44 (0) 207 173 7714.

You should also refer to the claims conditions on page 8 of the policy document for further details.

If you are unable to do this yourself, it is okay for another person to do it on your behalf. This needs to be done as soon as possible.

If it’s a medical emergency and you are admitted to hospital, the emergency assistance service may guarantee the fees of the hospital and attending doctor(s) - so you don’t have to pay. In cases where the expenses are small, you may opt to pay, or be asked to pay, and claim the money back. Please talk to the 24/7 Emergency Assistance service (ACE Assistance), unless the case is very minor, who will decide what to do. Asda Travel Insurance will not pay for any expenses not covered by the policy. ACE Assistance can be called at any time to help you.

Australia operates a reciprocal health agreement with the UK which requires you to enrol in Medicare to get free public hospital treatment. Medicare is Australia's equivalent of the National Health Service.

If you require medical treatment in Australia you must register for treatment with Medicare. If you do not, Asda Travel Insurance may reject your claim or reduce the amount paid to you.

If it’s a medical necessity and appropriate, an air ambulance will be provided.

Yes, but cover will automatically end when the policy finishes.

Unfortunately no. Policyholders must be at least 18, but you can be covered under your parent’s or legal guardian’s policy as long as you travel with them.

You will be covered for medical costs relating to complications in pregnancy. If you are travelling between 28 and 35 (inclusive) weeks pregnant, any medical and additional expenses incurred due to complications in pregnancy will be paid provided you obtained confirmation from a doctor or midwife no earlier than five days before your trip began that you were fit to travel.

Someone who is living in England, Scotland, Wales, or Northern Ireland and continues to live there throughout the period of insurance.

Yes, provided you are both resident in the United Kingdom and your partner is your spouse or a person of either sex with whom you have been living with for at least three months as though they were your spouse.

Only United Kingdom residents can buy insurance from this website.

Sorry, the policy does not cover single direction trips or non-United Kingdom residents. Trips must begin and end in the United Kingdom and you must be resident here.

Sorry no, trips must begin and end in the United Kingdom.

You may pay online or over the telephone using a valid credit card, debit card or pre-payment card.

Yes. The policies cost less online. Should you choose to purchase by telephone the same policy will cost more. This reflects the higher costs of providing the telephone service.

If you're likely to be going on holiday more than once a year, you may well find that an Asda Travel Insurance Annual Multi-Trip policy is more convenient and cost effective than taking out a separate policy each time you travel. Just calculate the cost of buying a number of Single Trip policies and compare it with the cost of Annual Multi-Trip. Other factors to consider are, for instance, that it takes time to repeatedly buy new policies and it may slip your mind if you’re booking a late deal.

Superior cover provides everything within the Standard cover but has increased benefits and a lower excess. When choosing your insurance cover you should ask yourself whether the policy provides enough benefits for your particular circumstances. Asda Travel Insurance cannot offer advice on this; but you may wish to consider the cost of the holiday, the value of your belongings, your personal and financial responsibilities should you be incapacitated and where you will be travelling to as these all have a bearing on the benefits you may need. Superior cover offers as extra: Schedule Airline Failure Insurance (SAFI), missed departure cover, compassionate return assistance, hospital in-patient benefits, hijack cover, catastrophe cover (floods, hurricane, earthquake etc) and additional pet care cover. Full details are in the policy wording. When you select Superior cover, it will be shown on your Policy Schedule.

Yes, but only if you select the Winter Sports cover option. When you have purchased this it will be shown on your Policy Schedule.

Yes, if you select the Superior cover option. You can also recover the costs of flying home on a different airline should yours go into liquidation whilst you are abroad and the flight costs more than £99. If the flight is ATOL bonded you may recover your money from them.

No, Asda Travel Insurance exclusively covers leisure trips. No cover is available for any business trip.

You have the statutory right to cancel your policy within 14 days from the day of purchase or renewal of the policy. If you wish to do so you will be entitled to a full refund of the premium paid provided you have not travelled, and there has been no claims or incident likely to give rise to a claim. Following the expiry of the statutory cooling off period, you continue to have the right to cancel your policy at any time by contacting Asda Travel Insurance, but no refund of premium will be available. If you wish to cancel your policy you can contact Asda Travel Insurance on 0800 519 9935.

Asda Travel Insurance may cancel this policy by sending 30 days’ notice to your last known address. Part of the premium may be returned to you. The policy may be cancelled immediately if you do not pay the premium.

Yes, some of your money may be refunded if your holiday is cut short by one of the circumstances described in the policy wording; for example death, illness, fire at your home or because the police require you to. You do not qualify for refunds for reasons outside those shown in the policy wording.

Should you have reason to complain about any aspect of the service, please contact the complaints handling team on 0800 519 9935 or +44 (0)1293 725803.

If you think you need to make a claim, please contact Asda Travel Insurance immediately and have your policy number to hand. For claims advice call 0800 519 9940 from the UK or visit www.asdafinance.com/travel/claims for a claims form.

Asda Travel Insurance also offer a worldwide emergency helpline, ACE Assistance, which is available around the clock for you on +44 (0) 207 1737 814. Whatever your problem, you know that friendly, English-speaking help is only a phone call away. Lines open 24 hours a day, 7 days a week.

If you have been diagnosed with a terminal medical condition, you cannot buy an Asda Travel Insurance policy. If you have a mental or nervous disorder, you can buy an Asda Travel Insurance policy, but you will not be covered for any costs relating to your medical condition.

For all other medical conditions, before you buy a policy, Asda Travel Insurance ask you to confirm that no person to be insured: 

1. has ever had a heart condition or heart related condition, high blood pressure or a stroke
2. has had a treatment for any form of cancer in the last 5 years
3. has been prescribed any medication in the last 12 months for any long term or ongoing medical condition, except for:
   • any mental or nervous disorder (including anxiety, stress and depression); or
   • arthritis (the affected person must be able to walk independently at home without using mobility aids); or
   • asthma (the affected person must be aged under 50 and the asthma controlled by no more than 2 inhalers); or
   • diabetes (which is controlled by diet or tablets only); or
   • hay fever; or
   • menopause
4. is waiting for medical investigation, referral, treatment or results (other than routine check-ups)

If you can confirm these statements, you can buy this cover online. If you cannot confirm these statements, then Asda Travel Insurance will need to assess your medical conditions. Whenever this happens a quotation will be provided that covers all your medical conditions, although there will be some circumstances when this is not possible. Asda Travel Insurance will always make it clear when this is the case. Asda Travel Insurance assess your health over the telephone. For your protection and that of Asda Travel Insurance, all calls are recorded.

If you can be covered by Asda Travel Insurance, you can get a quotation and buy cover in the same call. The documentation you receive will include the details of any medical conditions you told us about, and the questions and answers for each of those conditions.

If Asda Travel Insurance cannot provide cover you may be asked whether you are interested in talking to All Clear Insurance, as they specialise in providing travel insurance for people with pre-existing medical conditions.

It depends on circumstances:

• You may need to cancel or cut short your travel. Before you do this please contact Asda Travel Insurance - call 0800 519 99 40
• If you have an Annual Multi-Trip policy and book a new holiday without telling Asda Travel Insurance about the change, you are not covered if you want to claim as a result of that change in health
• If you have an Annual Multi-Trip policy that runs out before your holiday starts and your health changes after it was bought, you may find the cost of your next policy increases. If the change is serious enough that you need to cancel your holiday, you should contact Asda Travel Insurance before your policy ends
• If you travel against your doctor's advice, you will not be covered

A general physician registered or licensed to practise medicine, who is a UK resident and who is not:

1. a Person Insured; or
2. a relative of the Person Insured unless approved by Asda Travel Insurance